What we do

Netsafe is an independent, non-profit New Zealand organisation focused on online safety. We help people stay safe online by providing online safety education, advice and support. Wcan provide information and advice about using digital technology safely, and about managing online challenges like online harassment, bullying  and abuse.

What can we help with?

We provide information, advice and support for all kinds of online safety topics including:

  • online bullying, abuse and harassment
  • scams
  • image based abuse (sometimes called “revenge porn”)
  • keeping accounts and information online safe
  • online safety in schools
  • online safety for parents

Our Helpline

Whether you’re dealing with online bullying, an online request that looks suspicious, or you just want advice for using the internet safely, we can help. We offer support and advice for everyone – including young people, adults, parents, educators and schools.

Our free Helpline is also set up to help resolve reports of online bullying, abuse and harassment under the Harmful Digital Communications Act 2015. Find out more about our service.

We’re open from 8am-8pm Monday to Friday and 9am-5pm on weekends and public holidays. You can call us free from anywhere in New Zealand on 0508 NETSAFE (0508 638 723), or email [email protected]


On our website we provide guides, tips and advice about how to stay safe online. You can get started with these topics and guides

Education and events

Part of the work we do is to educate people about online safety issues and solutions. To do this, we work closely with the online safety community, government, businesses, NGOs and media. We also support national awareness weeks and run our own Netsafety Week of events, and we coordinate the global Safer Internet Day on behalf of New Zealand.

Netsafe and Australia’s eSafety Commissioner co-host the annual trans-Tasman online safety conference, held in either New Zealand or Australia each year.

Media requests

Our marketing communication team are available to respond to media requests via email [email protected] For media releases and further information to assist, please visit our media page.

Support for schools

Our dedicated education team work alongside schools, kura and communities of learning to advise on online safety with funding support from the Ministry of Education.

If you would like to request a Netsafe staff member travel to your place or to read details about the presentations that Netsafe can deliver read our presentation page here.

Keep up with Netsafe

We keep New Zealand up to date with the latest in online safety news, advice, and information through social media and our newsletter. For the latest news sign up to our email newsletter or connect with us on Facebook, Instagram, Twitter or LinkedIn.

Reports and submissions

The work that we undertake is outlined in our annual reports. Our annual reports are available online and we publish our reporting statistics in our quarterly reports.

Netsafe responds to public consultations or may otherwise advocate on issues relevant to our work. Those submissions can be found here.