What we do

Netsafe is an independent, non-profit New Zealand organisation focused on online safety. We help people stay safe online by providing online safety education, advice and support. Wcan provide information and advice about using digital technology safely, and about managing online challenges like online harassment, bullying  and abuse.

What can we help with?

We provide information, advice and support for all kinds of online safety topics including:

  • online bullying, abuse and harassment
  • image based abuse (sometimes called revenge porn)
  • keeping accounts and information online safe
  • online safety in schools
  • online safety for parents

Our Helpline

Whether you’re dealing with online bullying, an online request that looks suspicious, or you just want advice for using the internet safely, we can help. We offer support and advice for everyone – including young people, adults, parents, educators and schools.

Our free Helpline is also set up to help resolve reports of online bullying, abuse and harassment under the Harmful Digital Communications Act 2015. Find out more about our service.

We’re open from 8am-8pm Monday to Friday and 9am-5pm on weekends and public holidays. You can call us free from anywhere in New Zealand on 0508 NETSAFE (0508 638 723), or email [email protected]


On our website we provide guides, tips and advice about how to stay safe online. You can get started with these topics and guides

Education and engagement

Part of the work we do is to educate people about online safety issues and solutions. To do this, we work closely with the online safety community, government, businesses, NGOs and media. We also support national awareness weeks and co-ordinate international Safer Internet Day on behalf of New Zealand.

Media requests

Our marketing communication team are available to respond to media requests seven days a week. Please email [email protected] for any media queries.

Support for educators

Our dedicated education advisors work alongside schools, kura and communities of learning to advise on online safety. We have also developed the Netsafe Schools programme to help schools establish, develop and promote online safety, citizenship and wellbeing in their school community. The programme is free to join, and many schools will already have in the place the practices needed to qualify.

Visit Netsafe’s Kit for Schools website.


We provide tailored presentations for schools, Communities of Learning, organisations and businesses, and community groups throughout New Zealand. Our presentations are developed in consultation with you, with your audience’s needs in mind, and are facilitated by one of our online safety experts.

Find out more about Netsafe presentations.

Keep up with Netsafe

We keep NZ up to date with the latest in online safety news, advice, information and tips through social media and our e-newsletter. For the latest news sign up to our enewsletter or connect with us  on Facebook, Twitter and LinkedIn.


The work that we undertake is outlined in our annual reports. Our annual reports are available online and we publish our reporting statistics in our quarterly reports.Previous annual reports are available on request by emailing [email protected]