If something has happened to you or someone you know online or in a virtual place or space that is harmful it is important you contact Netsafe.
You can get information and support or make a report online. There are a variety of ways you can contact Netsafe for online safety help and advice. Visit netsafe.org.nzIf you’re in danger or a crime is being committed, call 111 immediately and 105 for non Police emergencies.
Make an Online Report
You can use our online form to report any online safety issue. We’ll work with you and the online service provider and any person involved in the digital safety matter. Any information you can submit on the form will help us to refer and act on your report.
Call toll-free on 0508 NETSAFE (0508 638 723) or +6496660840 if calling from overseas.
Email [email protected]
Complete an online contact form
Text ‘Netsafe’ to 4282
Netsafe’s contact centre is available 7 days a week from 8am – 8pm weekdays and 9am – 5pm weekends and public holidays. Our Peak periods are between 10am and 2pm each day.
Netsafe Chatbot KoraYou can ask questions of our chatbot Kora ( the navy robot icon) from any page on our website in the bottom right hand corner of the website 24/7.
The chat bot is a good first port of call to see if it can answer your question. Every day through more interactions the chat bot is improving its ability to answer online safety questions.
Follow Netsafe NZ on social media for the latest online safety news, advice and tips. Netsafe has a social media presence on Facebook, Twitter, Linkedin, Instagram and Tik Tok.
For media, marketing and partnership queries only please see our media page.
If you would like to request a Netsafe staff member travel to your place or details about the presentations that Netsafe can deliver read our presentation page here
If you would like to send correspondence by mail, our postal address is:
Netsafe – PO Box 124
Feedback about our Service
If you want to provide feedback about any of the services you have received from Netsafe or provide a compliment please fill in this form