Netsafe’s helpline team provides free, confidential advice and support to people in New Zealand seven days a week. Whether you're facing online abuse, have been scammed, or need guidance on any other online issue, Netsafe is here to help. We offer expert advice and assistance to help resolve your online issues effectively.
Schools facing online incidents or needing advice and support can contact our helpline team. We also recommend visiting our Kete resource hub for a range of policy guides, school tools, classroom resources, and other materials to support teachers and school leadership.
Many of the services we deliver, including under the Harmful Digital Communications Act (HDCA), require us to collect and use personal information – information about people.
Our privacy policy(/privacy-policy) explains what personal information we collect, how we store, use and share it, and how you can access or correct your own information.
If English isn't your first language, let us know your preferred language, and we will arrange for translation services to assist you.
For individuals requiring special assistance or alternative communication formats, please email [email protected](mailto:[email protected]) or call us(tel:0508638723) to let us know. We are committed to ensuring that everyone can make a report to Netsafe easily, regardless of their circumstances.
You can contact Netsafe seven days a week for free, confidential and non-judgmental advice about an online issue impacting you or someone you know.
Our helpline is open weekdays from 8am - 8pm, and weekends & public holidays from 9am - 5pm.
