Contact us

There are a variety of ways you can contact Netsafe depending on what help you are looking for.

Reporting online harm to Netsafe

Netsafe's helpline services are open for New Zealanders to report online harm situations and seek advice and support to resolve these situations.

Submit an online harm report Call us on 0508 638 723 Email us at [email protected]Text Netsafe to 4282

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IF YOU ARE OVERSEAS

New Zealanders can contact us from overseas for support and to file a report by calling us on +64 9666 0840

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Post something

If you would like to send us something by mail, our postal address is:

Netsafe – PO Box 124
Shortland Street
Auckland 1140
New Zealand

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General enquiries

For general enquiries to Netsafe, please email [email protected] and someone from the team will get back to you as soon as we can.

Email the Netsafe team

Media enquiries

We receive multiple media requests everyday and try to support as many as we can. Please note that our helpline is confidential and so we do not comment on individual incidents.

Media enquiries(/our-work/news)

Journalists can find press releases and information on submitting media requests here.

Quarterly Reports(/our-work/reports-and-research)

Each quarter we publish information about the reports made to Netsafe including statistics related to harmful digital communications.

Our work(/our-work)

Learn how Netsafe works to improve online safety and give New Zealanders the knowledge and tools to protect themselves online.

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Give us feedback

If you have any feedback about our services, such as a complaint about the service you have received from Netsafe or something positive you experienced that we should keep doing, then please share it with us so we can continue to improve.

Provide feedback to Netsafe