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Accessibility statement

This is an accessibility statement from Netsafe New Zealand.

Accessibility statement

Netsafe is New Zealand’s independent, non-profit online safety organisation. Our mission is to keep people of all ages safe online by providing free support, advice, and education to all ages. We care about the work we do, the communities we serve and our own people. We strive to ensure that our website is accessible to everyone.

This Accessibility Statement provides details about how we have measured and ensured the accessibility of our website, any issues we are currently aware of, and how users can contact us to provide feedback.

Measure to support accessibility

We aim to keep the Netsafe website functional, responsive and accessible to all. Here are some of the specific measures we’ve taken to ensure the accessibility of our website:

  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.
  • Contract Access Advisors to support us with rigorous testing and recommendations for improvement.

Accessibility conformance

To ensure that the Netsafe website is as accessible as possible, our website and its content were evaluated using the Web Content Accessibility Guidelines (WCAG) and the NZ Government Web Standards. These define requirements for designers and developers to improve accessibility for people with disabilities.

WCAG 2.2 has three levels of conformance:Level A, Level AA, and Level AAA. Our goal is to be fully conformant with Level AA of WCAG 2.2. Fully conformant means that our content meets all criteria of the accessibility standard without any exceptions.

Current conformance status

Netsafe is working towards our target of Level AA of WCAG 2.2 compliance. Most of our site meets these criteria but there are still some known issues we are working to address. These issues are:

  • The chatbot is a third-party extension and is not fully accessible.
  • The Campaign & Tools tabs on the homepage do not behave as intended with a screen reader on mobile devices.
  • Some images have incorrect or insufficient alt text.
  • When the browser font size is set above the default size, some text is obscured by other page elements.
  • When reduced motion settings are enabled some animations continue.
  • On mobile devices the keyboard focus order does not match the visible order of the content on article pages.
  • Some links have unclear text.

Compatibility with browsers, mobile devices, and operating systems

The Netsafe website works on most common browsers, platforms & devices, and with assistive technologies. Quality Assurance testing was completed using the latest versions of the following browsers:

  • Firefox
  • Google Chrome
  • Safari

And the following mobile devices and operating systems:

  • iPhone 11 and iPhone 12 Pro running iOS 17.5.1
  • Samsung Galaxy A71 5G running Android 13
  • Windows 10
  • MacOS 14

Testing methods

The tools and methods used in the external evaluation to test the accessibility of the Netsafe website were:

  • Screen readers
  • Screen magnifiers
  • Keyboard only checks
  • Colour contrast checks
  • and a variety of automated and manual checks.

Feedback

We welcome your feedback on the accessibility of Netsafe Website. Please let us know if you encounter accessibility barriers on Netsafe Website:

  1. Phone: 0508 638 723
  2. E-mail: [email protected]
  3. Postal Address: Netsafe PO Box 124, Shortland Street, Auckland 1140, New Zealand

We try to respond to feedback within 2 business days.

Formal complaints

Netsafe operates a formal complaints process. Please contact us at [email protected] for more information.